FAQ

We sell spoons for coffee, tea, desserts, and small servings. Available designs vary in shape, color, material, and dimensions.

Check the measurements and intended use on the individual product page. Use the stated dimensions when comparing products; photography can make a small espresso spoon appear larger than it is.

The included quantity is stated on the product page. Cups, plates, food, linens, and styling accessories are excluded unless expressly identified as included.

Care requirements and temperature suitability vary. Follow the instructions for the specific spoon. Do not assume every material or finish has the same dishwasher, microwave, or heat compatibility.

Stop using it. Contact us if it arrived damaged or has a suspected defect. Do not use a utensil with a sharp edge, crack, loose component, or other unsafe damage.

Choose a product and its available options, select the quantity, and add it to your cart. Review delivery information, shipping charges, payment method, currency, and total before submitting payment.

The methods available for your transaction and the transaction currency appear at checkout. Your provider may apply conversion fees if your account uses another currency.

Enter an eligible code in the discount field before payment and check that it appears in the order summary. Offer restrictions and expiration dates apply.

After successful checkout, an acknowledgment is sent to the email address provided. Check your spam folder if it does not appear. An acknowledgment confirms receipt of the order request; acceptance occurs at shipment confirmation.

Email service@diekd.com within 12 hours of purchase. Requests can be accommodated only before packing or dispatch. After that stage, eligible items may be returned after delivery. Statutory rights remain unaffected.

Standard processing takes 2–5 business days after payment confirmation. This is separate from transit. If we cannot dispatch within that period, we will notify you of the updated estimate and available cancellation and refund options.

Standard shipping costs US$6.99 per order to supported destinations. The charge and transaction currency are displayed before payment.

Add 2–5 business days for processing. Transit estimates begin after dispatch and are not guaranteed arrival dates.

Our business is based in China. Orders may ship from China or partner fulfillment facilities depending on availability and destination. We do not promise domestic fulfillment in the customer’s country.

We send tracking details after dispatch. Initial tracking activity may take 1–3 business days to appear. If your parcel is overdue or tracking remains inactive, contact us with the order number.

Check the delivery area, mailbox, parcel locker, reception desk, and household members where relevant. If it cannot be located, contact us. A delivered scan alone does not automatically close a claim.

International shipments may attract import duties, taxes, or clearance charges. Charges not collected at checkout may be payable by the recipient where required by local law.

Contact us within 30 calendar days after delivery. For a change-of-mind return, the spoon must be unused, unwashed, undamaged, and complete with original packaging and included components.

Email your order number, product name, and reason. We will provide authorization, the appropriate return address, and instructions. For standard returns, send the item within 14 calendar days after authorization unless we agree otherwise.

Customers pay for eligible change-of-mind returns. For damaged, defective, incorrect, or materially nonconforming products, we provide an appropriate remedy at no additional cost. No restocking fee applies.

We inspect standard returns within 3 business days of receipt and issue approved refunds to the original payment method within 5–10 business days after approval. Provider posting time is additional. Shorter statutory deadlines take priority.

A spoon used for eating, washed, altered, or damaged after delivery generally does not qualify for a change-of-mind return. This does not remove rights concerning defective or nonconforming goods.

Email service@diekd.com or call +86 13076985635. We aim to respond to email within 1–2 business days.