Return and Refund Policy

Your 30-day return window

Contact us within 30 calendar days after delivery to request an eligible return.

For a standard change-of-mind return, the spoon must be unused, unwashed, undamaged, unaltered, and complete with original packaging and included components. Supply an order number or other reasonable proof of purchase.

These conditions do not remove statutory remedies for faulty or nonconforming goods.

How to request a return

Email service@diekd.com with your order number, checkout email, product name, reason for return, and photographs where relevant. We aim to respond within 1–2 business days.

After approval, we provide the return address and shipping instructions. For standard returns, send the item within 14 calendar days after authorization, unless we agree otherwise.

Where to send the item

Do not send products to the business address shown above without authorization. The return-processing location may differ. We identify the appropriate address before you ship.

Returns sent without prior authorization cannot be processed through our standard procedure. Contact us for help if an item has already been sent. This procedure does not override mandatory rights.

Return shipping costs

For a qualifying problem, we arrange a prepaid method, reimburse an agreed reasonable return cost, or provide another suitable solution. Contact us before purchasing postage. A prepaid label is not automatically included for change-of-mind returns. No restocking fee applies.

Damaged, defective, or incorrect items

Inspect your order after delivery and report concerns as soon as reasonably possible. Keep the product, shipping label, and packaging where safe.

Photographs can assist assessment, but an unboxing video is not required. Depending on the circumstances and applicable law, we provide a replacement, refund, or other appropriate remedy.

Stop using any chipped, cracked, or otherwise unsafe spoon. Missing a short reporting period does not automatically remove statutory rights.

Items outside standard conditions

A change-of-mind return may be declined for a spoon used for eating, washed, altered, or damaged after delivery. If customized goods are offered, restrictions will be disclosed before purchase.

Discounted products are not automatically excluded solely because they were on sale. Defect and nonconformity rights remain unaffected.

Refund review and timing

We inspect standard returns within 3 business days of receipt and notify you of the decision. Approved refunds are issued to the original payment method within 5–10 business days after approval. Your provider may require additional posting time.

For eligible change-of-mind returns, we refund the product price paid. Original shipping charges are excluded unless required by law. Where a remedy results from our error or a qualifying product problem, applicable delivery and return costs are included as required.

Contact us if a refund is missing 15 business days after we confirm issuance. Any shorter legal deadline takes priority.

Exchanges and cancellations

Contact us before arranging an exchange. If a direct exchange is unavailable, we guide you through an eligible return and separate purchase.

Request cancellation within 12 hours of ordering. It can be completed only before packing or dispatch. Approved pre-dispatch cancellations receive a full refund, including shipping, without a cancellation fee. After dispatch, eligible returns may apply. Statutory rights remain unaffected.

EU statutory withdrawal

Where EU distance-selling rules apply, notify us within 14 calendar days after delivery to withdraw without giving a reason, subject to lawful exceptions. Send the goods within 14 calendar days after notification. You pay the direct return cost for a change-of-mind withdrawal.

Notify service@diekd.com, identifying the order and goods. You may use: “I hereby withdraw from my purchase of [goods], order [number], ordered on [date], received on [date]. Customer name and address: [details]. Date: [date].” This wording is optional.

We reimburse eligible payments, including the least expensive standard outbound delivery charge, within 14 calendar days of withdrawal notification. We may withhold payment until the goods or evidence of return are received, whichever occurs first.

You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. The unused-item conditions of our voluntary policy do not replace these statutory rules.

Consumer protections

This policy supplements applicable law. Mandatory rights relating to defects, delivery failures, cancellation, withdrawal, and refunds take priority where they provide greater protection.