Privacy Policy

Scope and responsibility

Zhengzhou Taoliu Network Technology Co., Ltd., operating the DIEKD™ store at diekd.com, is responsible for the personal information described here.

This policy covers browsing, purchases, communications, and related services. The contact information above can be used for privacy inquiries and requests.

Information you provide

• Contact details, including name, email address, and telephone number.
• Billing and delivery addresses.
• Order details, selected products, payment status, and transaction references.
• Account details if that functionality is available and used.
• Messages, return requests, photographs, and information submitted to support.
• Marketing preferences and subscription information.

Payment providers process payment credentials. We may receive limited details such as confirmation, card type, or masked payment information.

Website and provider information

Our website and providers may collect IP addresses, browser and device information, session activity, referring pages, and interactions with products or checkout.

Cookies and similar technologies may support essential store functions, security, measurement, and advertising, depending on enabled services and your choices.

Providers involved in an order may supply payment verification results, fraud indicators, shipment updates, and delivery confirmations.

How information is used

• Receive, process, and deliver orders.
• Send confirmations and service updates.
• Answer questions and handle returns or complaints.
• Verify transactions, reduce fraud, and maintain security.
• Maintain and improve website functions.
• Keep business and accounting records required by law.
• Send promotional messages where permitted and according to your preferences.
• Measure marketing and provide relevant advertising where enabled and lawful.

Where a legal basis is required, processing may rely on contract performance, legal obligations, legitimate interests, or consent, as appropriate.

Disclosures to others

We disclose relevant information to providers supporting ecommerce hosting, payments, fulfillment, delivery, support, security, and related operations.

Where analytics or advertising services are enabled, providers may receive identifiers, browsing events, or other relevant information, subject to applicable consent and opt-out requirements.

Information may also be disclosed to professional advisers, authorities where legally required, or parties to a lawful business transfer with appropriate protections. Private order information is not published as public website content.

Advertising and opt-out choices

Some advertising-related disclosures may count as a sale, sharing, or targeted advertising under applicable privacy laws, even when no money is exchanged for the information.

Where applicable, use the privacy controls made available on the website or contact service@diekd.com for assistance. Recognized opt-out signals, including Global Privacy Control, are treated as requests concerning relevant sale, sharing, or targeted advertising where legally required.

A general browser Do Not Track setting may not operate in the same way as a legally recognized opt-out signal.

Cookies and marketing

Essential cookies support functions such as the cart, checkout, security, and preferences. Other cookies may support analytics or marketing when enabled.

Where consent is required, nonessential technologies should operate according to your consent choices. Browser settings also allow cookie management, but blocking essential cookies may affect store functions.

Unsubscribe from promotional emails using the email link or by contacting us. Necessary order, refund, or security messages may continue.

Retention and international processing

Information is retained for as long as reasonably necessary for fulfillment, support, legal recordkeeping, fraud prevention, and dispute handling. The period depends on the data, transaction, applicable requirements, and continuing business need.

Our business is based in China, and providers may process information in other countries. Where transfer safeguards are legally required, the arrangements required for the relevant transfer apply. Contact us for information about safeguards applicable to your data.

Security

We use reasonable technical and organizational measures intended to protect information and limit access according to business needs. No transmission or storage system is completely secure.

If a personal-data incident requires notification, we will notify relevant individuals and authorities as required by law.

Your privacy rights

Depending on your location and applicable law, rights may include:

• Access to, or a copy of, personal information.
• Correction or deletion, subject to lawful exceptions.
• Restriction of, or objection to, certain processing.
• Withdrawal of consent and data portability where applicable.
• Opt-out of relevant sale, sharing, or targeted advertising.
• Appeal of a request decision where that right applies.
• Complaint to a relevant supervisory authority.

Send requests to service@diekd.com. We may need proportionate information to verify identity or an agent’s authority. We respond within applicable legal time limits and do not unlawfully discriminate against customers for exercising rights.

Children and external services

The store is intended for adult shoppers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has supplied information so we can investigate.

Independent external services have their own privacy practices for information collected directly.

Updates

We may revise this policy to reflect operational or legal changes. A revised date will appear above. Additional notice or consent will be provided where required.